Our first foreign holiday for ten years.
I've just had reason to complain to TUI about a holiday me and my wife have just come back from - here's my email to them- Arrived at Tenerife South Airport on Friday 28th February to be greeted by Giuseppe - the TUI representative . He directed us, along with four other couples, to a nearby wall where a driver took us to a minibus waiting to transport us to our respective hotels. On trying to board it with her hand luggage, the driver told my wife that there was no space for this on board and he removed it, placing it in the rear of the vehicle. We were the penultimate couple to be dropped off. On exiting the vehicle, I went to the rear and the driver passed us our two suitcases. Clearly on a tight schedule, he got back in the minibus and proceeded to drive off. In the ten seconds or so it took for us to orient ourselves and realise the hand luggage was still on the minibus, he'd driven off. No direct contact number for Giuseppe was on any literature so the hotel st...